What Can TripAdvisor Tell Us about City Museums?

I make a lot of qualitative comparisons of city museums. But recently I’ve been thinking about quantitative comparison; what do the numbers say regarding which city museums are working and which ones aren’t? Annual visitation is one useful comparison, particularly annual visitation in relation to overall population, or annual visitation as compared with the art museums in the same cities. I’m slowly compiling the data on this—not every museum publishes their numbers, and there are a lot of variables in terms of how visitation is counted.

A few weeks ago I realized that comparing TripAdvisor reviews might also yield some interesting information. TripAdvisor reviews are posted by members of the general public, not by museum professionals like me (at least most of them aren’t posted by people like me), and unlike the visitation figures, all of the scores are crunched using the same formula. So I took a look at the TripAdvisor reviews for 32 city museums in Europe and North America. I mainly stuck to the ones I have personally visited, although I threw in a few additional ones (Ghent, Vancouver, Liverpool) I want to visit because they are generating buzz. First, a little context:

1. Most of the reviews on TripAdvisor are posted by tourists, not locals. Occasionally a reviewer’s profile location matches the review city, but most of the time these are folks assessing their sightseeing experience while traveling.
2. TripAdvisor reviewers (if their profile locations are to be believed) come from all over the world (TripAdvisor provides a Google Translate button).
3. Fifteen of the 32 city museums each had 5 reviews or less, which means we have to take the scores with a grain of salt.
4. Not every place in my survey is a spot-on city museum in the traditional sense (run by a non-profit organization or the local government, with a mission to preserve and disseminate the history of its city). I included a few outliers that offer city history exhibitions but don’t fit the standard mold (the for-profit Story of Berlin, for example).

With that background in mind, how did these city museums rate? On one hand, very well. 24 of 32 received scores of 4 stars or better, on a 5-star scale. There was only one score lower than 3 stars. This may simply mean that the kind of folks who visit city museums while on vacation, and then rate them, are the kind of folks who are predisposed to like city museums. The following museums scored a 4.5 (with number of reviews in parentheses after the name): Museum of London (104), Atlanta History Center (46), Story of Berlin (33), Museum of the History of Barcelona (29), Heinz History Center/Pittsburgh (28), People’s Palace/Glasgow (16), STAM/Ghent (5), Detroit Historical Museum (5), Stockholm City Museum (4), and McCord Museum/Montreal (3).

On the other hand, the TripAdvisor ratings suggest that city museums are rarely among the top things to do in their cities. TripAdvisor ranks all the attractions in any given city based on number and quality of reviews. Only 5 city museums ranked in the top 10 for their cities: Atlanta History Center (3/167), Heinz History Center/Pittsburgh (3/50), STAM/Ghent (5/27), Vapriiki Museum Centre/Tampere (9/26), and Turku Castle and Historical Museum (9/14). With the exception of Atlanta, these seem to be cities with few attractions overall. If I try to control for number of attractions in each city, the city museums that come out ahead are Atlanta History Center (3/167), Museum of London (16/720), Heinz History Center/Pittsburgh (3/50), People’s Palace/Glasgow (11/135), Museum of the History of Barcelona (17/204), and Pointe-à-Callière/Montreal (19/199).

I noticed a couple of other themes from the textual reviews. First, TripAdvisors made note of free admission as something they valued (Helsinki City Museum, Musée Carnavalet/Paris, Museum of London, Museum of Edinburgh), not surprising. Second, some museums have unusual features you don’t see other places (Mannekin Pis wardrobe at Museum of the City of Brussels, the Kaiser Panorama at Markisches Museum/Berlin, the nuclear fallout shelter at Story of Berlin, and the archaeological excavations on the lower levels of Pointe-à-Callière/Montreal and Museum of the History of Barcelona), which then get reinforced in the reviews as a reason TripAdvisors think other people should visit.

Lastly, it’s interesting that several of my personal favorites (Helsinki City Museum, Museum of Copenhagen, Amsterdam Museum) did reasonably well (4 stars each) but did not stand out. And Museum of the History of the City of Luxembourg wasn’t reviewed at all. Maybe they would fare better with local reviewers?

I learned a little from this exercise but not as much as I’d hoped. I’m going to keep my eyes out for other numbers to compare. In the meantime, it looks like I’ve got some reviews to write…

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My Favorite New Yorker Issue in Recent Memory

Is the one from April 18, 2011, with the “Journeys” theme. Fittingly, this is the issue I happened to grab for my trip to Europe last month, and I read it slowly, on a train in northern Scotland, in a small town in southern Italy, during the white nights of Helsinki’s midsummer. Under the heading “Coming to America,” it has one-page reminiscences from six different writers about their experiences immigrating to the United States. I was particularly struck by Lore Segal’s piece, “Spry for Frying,” in which she talks about her memories of moving to New York City from Austria, by way of Dominican Republic. She writes at the end:

“The refugee in me still feels displaced when I leave New York. It’s not in America, not in the United States, that I’ve put down roots. It is in Manhattan.”

This quote reminded me of a point Jette Sandahl, the director of the Museum of Copenhagen, made in a talk she gave at Harvard back in April. She said that one either is or isn’t a Dane—this is determined by where you are born—but one can choose or not choose to be a Copenhagener:

“In the city we are more interested in where we are going than where we came from.”

Sandahl went on to say that city museums have a duty to emphasize diversity and teach tolerance, because part of the experience of living in a city means learning to share the same apartment building, or subway car, or park bench with the many different kinds of people who have also chosen that city to put down roots.

In my own way I am an immigrant in Boston. It’s true that I was born an American, but I come from a part of the US that’s quite different culturally from this New England city. I have chosen to be a Bostonian, and I love my city all the more for the ways it reveals itself to me slowly over time. I like the idea of a city museum that has room for me and all the people I see on my block and in the subway and the park. So how do we make that happen? The Museum of Copenhagen is taking on these issues this year in an exhibition, Becoming a Copenhagener. I look forward to seeing it this fall.

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